Refund policy

Return and Refund Policy

Because every mohair and leather piece we make is handcrafted with care, we want you to be completely satisfied with your order. If something isn’t right, we’ll do our best to make it right.

Returns & Exchanges

• Non‑custom items may be returned or exchanged within 7 days of delivery as long as they are unused, unwashed, and in original condition.

• Custom orders (including personalized sizes, colors, brands, initials, or designs) are non‑returnable unless there is a craftsmanship issue on our end.

Craftsmanship Concerns

If you receive an item with a defect or workmanship issue, please contact us within 7 days of delivery. We will repair, replace, or refund the item depending on the situation.

Shipping

• Customers are responsible for return shipping costs unless the return is due to our error.

• We recommend using a trackable shipping method, as we are not responsible for lost return packages.

How to Start a Return

Send us a message with your order number, photos (if applicable), and a brief description of the issue. We’ll walk you through the next steps.